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If you would like to contact us or submit a question appropriate for this page, please email: emergency.fund@manchester.gov.uk

For more information about the fund please see our ‘About’ page.

Who are you?

On 22 May 2017 a bomb exploded at Manchester Arena killing 22 people and injuring many more. Following the attack people from all around the world donated money to show their love, support and solidarity. We Love MCR

The We Love Manchester Emergency Fund was established on 26 May 2017 to coordinate, administer and distribute the various monies donated in response to the attack. On 30 May 2017, the Fund formally became a registered charity (Charity Number 1173260) with the Charity Commission.

The objectives of the Fund are:

  • To relieve financial need among the victims and survivors of the disaster including families and dependants of those killed or injured
  • To relieve sickness or disability whether physical or mental of victims of the disaster and their dependants
  • To support such other charitable purposes as the trustees shall consider appropriate.

You can read the Fund’s governing document HERE

We are not a large charity and have a small team. Our dedicated staff consists of three people – a chief operating officer, a principle support officer and a part-time communications officer, with some assistance regarding donations from the British Red Cross and other partners and people employed by Manchester City Council, who are helping out at no cost alongside their usual day-to-day roles.

How much has been raised so far?

The total Fund stands at £21.1m as of April 2018. Money is still coming into the Fund, and all donations are still welcome! We thank all fundraisers, no matter how large or small their donation is.

We understand the reasons why people are moved to support us as a charity, and we want to be clear to them how their donations can help.

You can see some of their stories on our website here:


How much money is left in the fund and what’s been spent already?

Nearly £20m has been spent or committed in under 12 months.  This leaves around £1.1m, which includes an amount donated by the Government to help with administration costs and an amount being held as a contingency in line with advice from the Charity Commission.

Contingency is sometimes known as ‘reserves’ and forms part of a charity’s unrestricted funds that is freely available to be spent on any of the charity’s purposes.

Contingency or reserves are usually for:

  • Funds to allow for increased beneficiary need – changes may mean a charity receives additional beneficiaries. For example, some people may have long-term injuries that aren’t apparent now and so we have to make sure there is enough in the Fund to help them.
  • Unforeseen emergencies or other unexpected needs, for example funding for an urgent project
  • Planned commitments which may need higher levels of spending than originally thought

We will not commit all of the available contingency, as having consulted with other organisations who have been involved in similar incidents, we have been advised that it can take some time for people’s injuries to be fully understood. The full extent of some people’s injuries may not be known for months or even longer.

As of April 2018, this is how the money has been spent/allocated:

Phase 1 – Immediate help

On June 1 £1m was given to the bereaved families and people who had had to stay in hospital.

We gave:

  • Bereaved families £20,000
  • People who have been in hospital seven nights or longer £10,000
  • People who were in hospital overnight £3,500

On 13 June, a further £4.4m was distributed to the bereaved families and those who had to stay in hospital seven days or longer.

We gave:

  • Bereaved families £50,000
  • People who have been in hospital seven days or longer £50,000

Phase 2 – bereaved families

On 15 August a further £3.9m was given to the bereaved families. This brought the total distributed for each of the 22 people who lost their lives to £250,000.

Phase 3 – further funding for those with life changing injuries

On 13 September a further £908,000 was released.

We gave:

  • People who have received life-changing injuries – including paralysis, loss of limbs or other major injuries –  a further payment of £40,000. As they had already received £60,000 from the Fund for being hospitalised for seven nights or more  this brought the total they received to £100,000.
  • People who were hospitalised less than a week and who are likely to make a full recovery, but who nonetheless have serious injuries and are still receiving ongoing medical treatment were potentially able to receive a further £56,500 (subject to medical evidence). As they had already received £3,500 from the Fund this will bring the total they have received so far to £60,000.
  • For people who could not work or study because of their physical injuries but who had not been covered by the existing criteria and had therefore not received any payments so far were potentially able to claim a hardship fund of £10,000, provided they could supply medical evidence to support this.

Phase 4 – those with psychological injuries who were in the foyer

Trustees agreed to set aside £3m for those suffering psychological injury and this was announced on November 9.

Survivors who were in the foyer of the Arena and directly exposed to the bomb attack will be eligible for payments of £10,000 if they have been assessed as being ‘functionally impaired’ by the psychological injury they sustained and have not already had a payment from the Fund of £60,000 or more.

Phase 5 – World class treatment for most seriously physically injured

In a partnership with the NHS, the WLMEF will give £300,000 to provide sessions at The Manchester Institute of Health & Performance (MIHP) for those identified by doctors as suffering from continued disability after major physical trauma. This was announced in March 2018.

Phase 6 – £3m for bereaved families AND psychological support groups

In April 2018, Trustees agreed the allocation of £3m to be distributed to the families of those who died during the attack, as a cash gift, AND for funding for nationwide psychological support groups, which will be influenced by a successful model used in Norway following the terror attack of 2011.

For more details on the decision processes, see HERE.

What is the remaining money going to be spent on?

Trustees are considering several options for how to use the remaining funds to help the victims of the attack. Due to sensitivities concerning patient confidentiality and out of respect to the victims, who we always inform first, we don’t announce anything until it is 100 per cent certain.

Due to the complex nature of the issues concerned, it can often take some time to confirm any plans, so we please ask for patience. We are hoping to make the next announcement of help very soon. Meetings are currently taking place to finalise these plans and we are keen to get the details out as soon as they are confirmed.

How do trustees make their decisions?

The Trustees of the charity are ultimately responsible for deciding where the money goes, but they have been advised at every step by accredited clinicians and other experts. Physical injuries were assessed by clinicians for their severity. In the early days and weeks, they also took advice about what had worked well from colleagues who had managed disaster funds in London.

Trustees support the Fund at nil cost.

You can read about the Trustees HERE

We have consulted extensively with mental health professionals to understand how best to help those with psychological trauma, specifically those who were closest to the attack.

We know that the attack has affected many people – including family and friends of those caught up in the incident as well as those who were present in or around the arena that night – and our decision to concentrate the psychological assistance on those who were directly exposed to the devastation caused by the attack does not take away from the fact that they too are suffering.

We made this judgement based on the expert advice of clinicians.

We’d encourage everyone who is experiencing psychological distress as a result of the attack to contact the Greater Manchester Resilience Hub. For more details about the help and support available click HERE.

Who is an accredited clinician?

An accredited clinician is someone who belongs to one of the following groups:

  • Health and Care Professions Council (HCPC) for practitioner psychologists; occupational therapists and mental health social workers
  • Nursing and Midwifery Council for registered mental health nurses as well
  • EMDR UK and Ireland
  • British Association for Behavioural and Cognitive Psychotherapies (BABCP).

All the clinicians that we will be consulting have recognised registration and/or accreditation from at least one of the bodies named above.

Why can’t you help everyone who was at the Arena?

There were over 14,000 people who attended the concert that night. We believe that to split the Fund between all those people isn’t what those generous people who donated the money wanted or expected to happen to their money. It also would have meant that everyone would have received a really small amount of money, even if they had lost a loved one or had life changing injuries. We did not think this was fair.

We understand that not everyone will agree with this decision, but we stand by it.

I’ve been traumatised and I need help. What can I do?

We recognise that there are a great many people who were caught up in this attack who are suffering trauma, even though they weren’t directly in the foyer.

We want to continue to support these people and will do so through the work of the Greater Manchester Resilience Hub. They are contacting people via screening programmes to make sure that those who need support get it, and get it as quickly as possible.

You are able to access the Resilience Hub even if you do not live in Greater Manchester. They will work with services in your local area to get you the help you need. Please click HERE  for more details about help and support available.

Trustees have also committed to helping people by funding psychological support groups across the country, where people who were affected can meet together, share experiences in a private and safe environment. We are planning to support such groups in different parts of the UK to make sure as many people who feel they would benefit from such an opportunity can access them. We will provide more detail as soon as we have it.

What happens to the interest?

The interest earned on the deposits held is very small but all of it will be added to the funds and distributed.

What’s being spent on admin and back office costs?

All the money that was donated is being distributed directly to help the victims. One of our priorities is to keep operating costs low. We are using existing Manchester City Council resources, such as buildings and computers, wherever possible and taking advantage of offers of free services. Many City Council officers continue to support the work of the Fund at no cost to the Charity. Auditors KPMG and PwC, for example, have also offered to do our accounting and offer tax advice free of charge. The Manchester Law Society is also helping victims access free legal advice.

But distributing millions of pounds and ensuring our charity is run legally and correctly is complicated. To do this we need professional staff – we cannot rely solely on volunteers. The Government has given back the VAT on the tickets for the One Love Manchester concert to be used for this purpose and has also given £1m towards administration costs. This is a donation and money not used for administrative purposes will be added to the Fund to distribute.

We are not a large charity and have a small team. Our dedicated staff consists of three part-time people – a chief operating officer, a principle support officer and a communications officer, with some assistance regarding donations from the British Red Cross and other partners and people employed by Manchester City Council, who are helping out at no cost alongside their usual day-to-day roles.

Absolutely none of the money raised by the public is being used for anything other than help for the victims – be that through cash gifts, support or treatment.

Are you still fundraising? What’s the next steps for the Fund?

The We Love Manchester Emergency Fund is a limited-life charity, which means we were set up solely to help the people affected by the Manchester Arena attack.

We also know that what happened at the Arena had a huge effect on the general public and that they are moved to try to help in anyway possible. We are continuing to accept donations and our Trustees have been working with senior doctors and trauma experts to understand how best to use that money, in a way that’s fair and transparent.

Having said that, we also know that helping people through those experiences will not be solved by money alone. We could raise lots more money but not really benefit people any further.

Our trustees are considering this at the minute. We will make sure that any decision about closing the Fund will be communicated well in advance.

If I have an issue with the Fund and am not happy with any aspect, what can I do?

For details of our complaints procedure please click HERE.

Contact details for the Fund are available HERE.

Is your fund responsible for a memorial to those affected by the attack?

The Manchester Memorial Fund is a standalone fund overseen by the Lord Mayor’s charity and chaired by the Lord Mayor of Manchester, currently Cllr Newman. It is entirely separate to the We Love Manchester Emergency Fund which provides support to those affected by the 22 May attack. The Manchester Memorial Fund will hold funds raised for a permanent memorial – or memorials – honouring those killed and injured until decisions are made. The form, location and design of memorials will not be restricted by the fund total.

Manchester is committed to having a permanent memorial, or memorials, to commemorate 22 May 2017 but getting this right and ensuring a lasting and appropriate memorial requires a careful process. An advisory group of civic and business leaders was established last summer to advise on memorial matters. Initial consultation has taken place with bereaved families around both the outline proposals to mark one year on and considerations around a permanent memorial. Further updates on this process are not anticipated until later this year.

The Manchester Memorial Fund currently holds around £300,000, as a result of the concert held to reopen the Manchester Arena in September 2017. Following the event, Lord Mayor of Manchester Councillor Eddy Newman, said: “The We Are Manchester concert has raised a significant amount of money for the Memorial Fund and I’d like to thank the generosity of the organisers and the acts but most of all the people who attended.

“Manchester is determined to deliver a lasting and appropriate memorial, or memorials, for those who tragically lost their lives in the attack on 22 May. Developing these plans will be a careful process and time will be taken to ensure that families and others affected are consulted and involved as plans emerge.”

The fundraising link for the Manchester Memorial Fund is: https://www.justgiving.com/campaigns/charity/welovemcr/manchestermemorialfund

Manchester Emergency Fund

Manchester Emergency Fund